Definitions
This section provides definitions of key terms used throughout the Privacy Policy to ensure clarity and consistency.
- Personal data means any information relating to an identified or identifiable natural person, including identifiers such as name, identification number, location data, or online identifiers.
- Processing refers to any operation performed on personal data, such as collection, recording, organization, structuring, storage, retrieval, use, disclosure, or erasure.
- User means any individual who accesses or uses our services on aerolumineer.digital for informational or transactional purposes.
- Service refers to features and offerings available through aerolumineer.digital, including access to content, tools, and communications.
- Cookies are small text files stored on a user's device to facilitate site functionality, retain preferences, and gather anonymous analytics data.
Data Collection
We collect personal data in various ways to provide, secure, and improve our services in a transparent and lawful manner.
Data Provided by Users
Users may provide personal information directly when interacting with our website, such as during registration or inquiries.
- Contact details such as name, email address, and telephone number.
- Account registration information and user credentials.
- Feedback, inquiries, and messages submitted via contact forms.
- Payment and billing details for transactions, if applicable.
- Profile preferences and settings configured by the user.
- Any other information voluntarily submitted by the user.
Automatically Collected Data
We may automatically collect certain information when users interact with our website to analyze usage and improve performance.
- IP address and device information.
- Browser type and version.
- Pages visited and time spent on each page.
- Referring website URLs.
- Clickstream data and navigation paths.
- Technical logs and usage statistics.
Third-party Data
We may receive data from third-party services to support and enhance our offerings and to comply with technical and legal requirements.
- Analytics data from providers such as Google Analytics.
- Payment confirmation data from payment processors.
- Social media data when users interact via social plugins or APIs.
Purposes of Processing
The personal data we collect serves the following purposes in a clear and purposeful manner.
- Providing and maintaining our services.
- Managing user accounts and authentication.
- Responding to user inquiries and support requests.
- Improving website functionality and user experience.
- Conducting analytics and usage statistics.
- Preventing and detecting fraud or abuse.
- Complying with legal obligations.
- Communicating updates and informational notices.
Legal Basis for Processing
Under applicable data protection regulations, we process personal data based on the following legal grounds to ensure compliance and transparency.
- Consent obtained from the user.
- Performance of a contract to which the user is a party.
- Compliance with legal obligations.
- Legitimate interests pursued by aerolumineer, such as service improvement and security.
GDPR Compliance
For users in the European Economic Area, we adhere to the GDPR requirements regarding personal data rights and protections.
- Right to access personal data held by us.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure of personal data under certain conditions.
- Right to restriction of processing in specified circumstances.
- Right to data portability to receive information in a structured format.
- Right to object to processing based on legitimate interests.
Cookies
Cookies are used to facilitate site navigation, retain preferences, measure performance, and support security features.
We use session cookies, persistent cookies, and third-party cookies for analytics and functionality.
Cookies are categorized as essential, performance, and targeting cookies based on their purpose.
Users can manage cookie preferences via browser settings or through our cookie management interface on aerolumineer.digital.
Learn more in our Cookie Policy.
Data Sharing and Disclosure
We do not sell personal data. We may share data under limited circumstances to support operations and legal requirements.
- With service providers who process data on our behalf under confidentiality obligations.
- With regulators or authorities when legally required.
- With affiliates within our corporate group for operational purposes.
- In connection with mergers, acquisitions, or asset transfers.
- To protect rights, privacy, safety, or property of aerolumineer or others.
- With user consent obtained in advance.
International Data Transfers
Data may be transferred to servers located outside the user’s country, including Thailand, for hosting or processing purposes.
We implement standard contractual clauses and appropriate security measures to protect data during international transfers.
Data Retention
We retain personal data only for as long as necessary to fulfill processing purposes or to comply with legal obligations.
Account information is retained until the account is closed plus seven years for recordkeeping.
Correspondence and support messages are kept for three years to address follow-up inquiries.
Technical logs are stored for up to one year to assist with diagnostics and security analysis.
Data marked for deletion is securely erased from active systems and backups according to our retention schedule.
Security Measures
We employ administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.
- Use of encryption for data in transit and at rest.
- Regular security assessments and vulnerability scanning.
- Access controls, multi-factor authentication, and role-based permissions.
User Rights
Users may exercise the following rights regarding their personal data by contacting us as described below.
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Erasure of personal data where applicable under law.
- Restriction of processing in certain cases.
- Data portability to receive your data in a structured format.
- Withdrawal of consent for processing that relies on consent.
- Objection to processing based on legitimate interests.
- Lodge a complaint with a supervisory authority if you believe your rights are not upheld.
Submitting Rights Requests
Users may submit data rights requests by contacting us at [email protected] or by mail at Soi Muban RK Biz Center Motor Way-Airport Link, Bangkok District, Bangkok 10520, Thailand.
Requests related to your personal data will be acknowledged within 5 business days and processed within up to 30 days in accordance with applicable data protection laws.
Marketing Communications
With your consent, we may send newsletters and promotional materials about services available on aerolumineer.digital. You can manage your preferences to control the frequency and topics of communications.
To stop receiving marketing communications, click the unsubscribe link in any email or contact us at [email protected].
Children's Privacy
The website is not intended for children under 16. We do not knowingly collect or store personal information from minors without parental consent.
Third-Party Links
Our site may include links to external sites. We do not control their content or privacy practices and encourage you to review their policies.
Changes to This Privacy Policy
We may update this policy periodically. We will post the revised date at the top. Continued use of aerolumineer.digital after changes indicates acceptance.